Women's Autumn/Winter Christmas Item: Embroidered Warm Hooded Sweatshirt 9681

Process: Knitted

Style: Christmas

Length: Above-Knee

Collar: Round Neck

Popular Elements: Embroidery Art

Sleeve Type: Long Sleeve

Occasion: Daily

Theme: Spring, Fall

NOTE: If you are not sure, please choose a larger size. If you have any doubts about this product, we suggest you contact our customer service team. Due to the color difference between the screens of different electronic devices (computers, mobile phones or ipads), especially the CRT screen and the LCD screen, the color of the item may be slightly different from what you see in the photos, please take the actual product as the standard.

Payment Options

We offer a variety of payment methods for your convenience, so you can choose the one that suits you best. Your security is our top priority, and we ensure that all your payment details are fully protected.

1. Pay with PayPal
PayPal is one of the most widely used and trusted online payment platforms globally. When you choose to pay via PayPal, you will be redirected to the PayPal payment page, where you’ll need to log in with your unique PayPal credentials (username and password). This allows you to complete your payment safely and securely.

With PayPal, your financial details are never shared with us, ensuring a high level of security. Plus, PayPal’s buyer protection gives you an added layer of confidence when shopping online.

2. Pay with Credit or Debit Card
We accept payments through major credit and debit cards, including Visa, MasterCard, American Express, and others. The payment process is simple: just enter your card details at checkout. Please note that we do not store or collect any sensitive information such as your credit or debit card number. Your data is securely encrypted, and we take every measure to protect your personal information.

Our payment system is designed to be quick and secure, so you can shop with peace of mind. We use the latest encryption technology to ensure your details are kept safe at all times.

Delivery Process

Once your order has been dispatched, we will send you an email with the tracking information. You can use these details to follow the progress of your delivery and estimate its arrival time.

We aim to process and ship your order as quickly as possible. The typical order processing time is 1 to 3 business days, depending on stock availability and restocking schedules.

• Orders over $69 qualify for free shipping.
• Orders under $69 are subject to a flat shipping charge of $8.99.

Shipping Rates by Country

Note: Shipping delays may happen, especially during holidays or promotional periods, when demand surges and certain items may be temporarily out of stock.

If you have any questions, please reach out to our customer service team for more precise shipping information.

International Shipping

We offer delivery to most countries worldwide, except the following, where shipping is unavailable:
Thailand, India, Brazil, Dominica, Reunion, Iraq, Mozambique, French Guiana, French Polynesia, Panama, Maldives, Ecuador, Guadeloupe, Martinique, Palau, Turks and Caicos Islands, Seychelles, Mauritius, Trinidad and Tobago, Zambia, and Cote d'Ivoire.

Taxes

For orders from the United States, no additional tax is charged. However, for most other countries/regions, a 10% tax is applied during checkout, which means you won’t be charged additional fees by the courier. This applies to the UK and EU member states (including Austria, Belgium, Germany, Spain, Italy, France, and others).

If applicable, customs duties and import taxes are determined and collected by your local customs office. Please contact them directly for more details on any charges.

Order Tracking

Once your order is shipped, you'll receive a shipment confirmation email with a tracking number and link, allowing you to monitor its status.

For any questions or assistance, please contact our customer support team at .

Additional Information

Orders are processed Monday through Friday, excluding weekends and public holidays. Delivery times are estimates and subject to various factors beyond our control, such as weather conditions or carrier delays.

We are not responsible for shipping delays caused by unforeseen events like natural disasters, carrier issues, customer errors, or holidays.

Important: SHEENPLACE is not liable for any delivery failures due to customer negligence, such as incorrect address, contact information, or refusal to confirm receipt. We cannot provide refunds for lost items due to such errors. If you notice any mistakes in your order details, please contact us immediately with your order number and updated information at .

Returns for Refunds

If you receive a damaged or defective item, please contact us immediately. We’ll assist you in processing a replacement or refund.

Email: 
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)

Note: The return address on your package may not be our actual return facility address. Please reach out to our customer service team for the correct return address to avoid lost parcels. We cannot issue refunds for items returned to incorrect addresses.